What to Expect When You Contact Us About a New Website Estimated reading time: 7 minutes You'll receive a clear overview of our website development process We'll have an initial discovery call to understand your business and goals You’ll get a detailed proposal outlining the steps, pricing, and timelines We prioritize communication, transparency, and delivering …
What to Expect When You Contact Us About a New Website
Estimated reading time: 7 minutes
- You’ll receive a clear overview of our website development process
- We’ll have an initial discovery call to understand your business and goals
- You’ll get a detailed proposal outlining the steps, pricing, and timelines
- We prioritize communication, transparency, and delivering real value
Table of Contents
Starting the Conversation
When you reach out to us about building a new website, you’re not just submitting a request — you’re initiating a strategic conversation. We begin every potential project with an authentic, human-first approach. Our goal is to understand your unique business, challenges, and objectives before recommending the best solution.
Once we receive your initial contact, we’ll schedule a phone or video call. During this discovery call, you’ll speak directly with one of our experienced team members — no salespeople, no fluff. Just a clear and honest conversation about your needs and how we can help.
Our Discovery Process
We Listen First
Our process begins by asking thoughtful questions about your business. We want to know:
- What do you do?
- Who are your customers?
- What challenges are you facing online?
- What are your goals for the new website?
By listening closely and asking the right questions, we develop a deep understanding of your business so we can chart out an effective path forward.
Identifying Real Problems
Sometimes, clients come to us thinking they need a new website — but the actual problem may lie elsewhere. It could be an outdated brand voice, poor user experience, or ineffective calls to action. Part of our expertise lies in helping you diagnose the root problem before proposing a solution. This ensures we build something that solves the right problem and delivers real results.
What You’ll Receive
Detailed Proposal and Pricing
After our discovery call, we’ll prepare a comprehensive proposal tailored to your business. This document outlines:
- Project scope and objectives
- Site architecture and content strategy
- Design, development, and testing timelines
- Clear pricing with no hidden fees
- Flexible options to scale or prioritize features based on budget
Realistic Timelines
We don’t make promises we can’t keep. Based on everything we learn from you, we’ll provide project timelines that are honest and achievable. This helps you plan around your launch and allocate internal resources accordingly.
Strategy-Focused Guidance
We’re not here to sell a product — we’re here to create digital experiences that move your business forward. From content strategy to technical SEO, we’ll identify strategic factors that influence the effectiveness of your website. Think conversion goals, page hierarchy, user journey, and performance — every element matters.
Why We Do It This Way
Too many agencies treat websites as cookie-cutter deliverables. We don’t. We believe your website should reflect your brand’s voice, resonate with your audience, and drive measurable results.
By investing the time to understand your business upfront, we ensure the final product aligns with your goals and adds long-term value. Whether you’re starting fresh or overhauling an outdated platform, our human-centric kickoff process lays the foundation for a well-built site with real business impact.
FAQ
How long does it take to build a new website?
Project timelines vary depending on the project’s size and scope, but after your discovery call and proposal review, we’ll present a clear timeline. Most websites take between 6 to 14 weeks from kickoff to launch.
How much does a new website cost?
Website costs can range widely based on complexity and features. After our initial conversation, we provide a detailed proposal with transparent pricing tailored to your business goals and budget.
Do I need to have content ready before contacting you?
Not at all. We’ll help guide your content strategy and can assist with writing, editing, or planning if needed. Content plays a critical role in user engagement and SEO — we make sure it’s addressed properly from the start.
What makes your process different?
We prioritize dialogue, discovery, and transparency. Instead of selling a predetermined solution, we take time to understand your business and build a plan that truly meets your needs. It’s not just about getting online — it’s about growing your digital presence with intention.
